Returns And Exchanges

To qualify for our return policy, you must contact us within 24 hours of receiving your item to get a full refund in store credit. To be eligible for a return, your item must be unused and in the same condition you received it. Unworn and in their original packaging.  Note: You will be responsible for the shipping cost as well as the duties and taxes. 

Once your returned item is received and inspected, we will send you an email to notify you whether or not your refund request has been approved.

Once approved, your refund of in-store credit will be processed and a gift card or a discount code will be issued to you within 3-5 business days. 

If you have paid online, refunds will be done only through the Original Mode of Payment.   

For further information on returns and exchanges, don’t hesitate to send us an email at info@myran.me

In order to receive an Online Credit Note, your return item must meet the following conditions: 

• must be received within 14 days of receiving your order (21 days for overseas parcels) 
• must be new and unworn with all original swing tags attached 
• must not have make-up or fake tan marks 
• must not smell of perfume, deodorant or washing powder

We will inspect all return items upon receipt - any returns which fail to comply with the above will be sent back to you. 

The cost of return shipping is at the customer's expense - we will not refund or add credit or the cost of return postage. 

We will not process returns until your item is received by us. 

Please note that while every effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.